Professional certification in PCO

PCO License Training

Our IT training courses are developed with industry-standards and career-focused technologies.


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Certification
Duration & Study Mode:
Full time, Part-time, Evening and Weekends, Virtual online
Location:
London, Flexible online
Duration: 5 Days / 5 Weeks

The PCO (Public Carriage Office) License Training is designed to prepare candidates for obtaining their Private Hire Driver’s License, required by Transport for London (TfL). This course provides all necessary knowledge, skills, and legal requirements for operating as a private hire driver. By the end of the course, participants will be fully equipped to pass the relevant assessments and start their career as licensed private hire drivers.

Course Requirements

  • Valid UK driving license for at least 3 years.
  • Meet the medical fitness requirements as stipulated by TfL.
  • Basic English language skills to pass the TfL English test.
  • Willingness to undergo a DBS (Disclosure and Barring Service) check for criminal records.

Assessment & Certification

  • Practical Driving Assessment: Evaluation of driving skills, defensive driving, road safety, and compliance with the Highway Code.
  • Written Test: Multiple-choice questions covering TfL regulations, legal requirements, customer service, and road safety.
  • English Language Test: Assessment of English reading, writing, speaking, and listening skills to meet TfL’s English language standards.
  • Vehicle Inspection: Demonstration of vehicle safety checks and knowledge of maintenance protocols.

Successful candidates will receive a certificate of completion and will be fully prepared to apply for their PCO license with Transport for London.

Learning Outcomes

Upon completing the course, participants will be able to:

  • Understand the legal and regulatory framework governing private hire vehicles in London.
  • Demonstrate comprehensive knowledge of road safety and driving standards.
  • Ensure customer safety and service quality.
  • Navigate London’s roads effectively using tools and resources.
  • Maintain high standards of vehicle safety, cleanliness, and comfort.
  • Provide a professional, courteous service that enhances the passenger experience.

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Who is this certification for?

Healthcare professionals (doctors, nurses, medical researchers) interested in leveraging ML for clinical insights.

Data scientists and machine learning engineers wanting to specialize in healthcare applications.

Bioinformatics and computational biology students looking to expand their skills in ML.

Healthcare IT professionals aiming to integrate ML into healthcare systems.

Researchers and academics interested in exploring ML methodologies in healthcare.

Group-Icon2
Small Groups

With small groups of students, our instructors can work closely with each student.

Schedule
Flexible Class Schedules

Our class schedules are flexible on weekdays, weekend, or evenings to suit your schedule.

Instructors
Experienced Instructors

Our instructors follow a modified are personalized approach to engage students during class

Lab-Facilities
Hi-Tech Lab Facilities

Our students can access our lab facilities anytime for practical experience during and after studies.

Syllabus

Module 1: Introduction to the Private Hire Industry

  • Overview of the private hire industry in London
  • Role of Transport for London (TfL) and the Public Carriage Office (PCO)
  • Licensing requirements and eligibility criteria
  • Differences between taxi and private hire drivers
  • Professional conduct and responsibilities of a licensed private hire driver

Module 2: Legal and Regulatory Compliance

  • Licensing laws and regulations for private hire drivers
  • TfL regulations, codes of conduct, and penalties
  • Understanding the private hire driver license application process
  • Equality Act compliance (disability and passenger rights)
  • Safeguarding passengers: child protection and vulnerable passengers
  • Insurance requirements (public liability, hire and reward insurance)

Module 3: Road Safety and Defensive Driving

  • UK Highway Code review and traffic laws
  • Defensive driving techniques
  • Managing road risks and hazards (urban driving, weather conditions)
  • Speed limits, signage, and road markings
  • Accident prevention and emergency response
  • Penalty points and driver responsibilities

Module 4: Navigation and Route Planning

  • Navigation tools (satnav, smartphone apps, maps)
  • Understanding London’s geography (zones, congestion charge areas, ULEZ)
  • How to plan routes efficiently
  • Road closure, traffic, and alternative routes
  • Time management and route optimization for customer satisfaction

Module 5: Customer Service Excellence

  • Communication skills: handling diverse passengers
  • Professional behavior and customer service etiquette
  • Managing customer complaints and feedback
  • Dealing with difficult passengers and conflict resolution
  • Meeting the needs of passengers with disabilities or special requirements
  • Cultural awareness and sensitivity

Module 6: Vehicle Safety and Maintenance

  • Vehicle inspection checklist
  • Legal requirements for vehicle condition (MOT, servicing)
  • Maintaining cleanliness and hygiene in the vehicle
  • Health and safety obligations for drivers and passengers
  • Managing vehicle breakdowns and incidents

Module 7: Health and Wellbeing of Drivers

  • The importance of physical and mental health for drivers
  • Managing fatigue and long hours on the road
  • Tips for stress management and work-life balance
  • Legal restrictions on driving hours
  • Healthy lifestyle habits for drivers

Module 8: English Language Proficiency (TfL Requirement)

  • Reading and understanding road signs and TfL instructions
  • Verbal communication skills for customer interaction
  • Practice for TfL's English Language Requirement Test
  • Written assessments for literacy and comprehension


When would you like to start?

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